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Aftersales Service

Aftersales Service

Refund Policy

Refund Policy

You can request our Return & Refund Service:
√ Within 7 calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
√ Within 7 calendar days of receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:

× It is requested beyond 7 calendars days of receiving a product.
× A product sent to df for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× A product is not delivered to df within 7 calendar days after Return & Refund Service confirmation is sent from df.
× Other circumstances stated in this policy.

Return & Refund Instructions

If you would like to apply for a return and refund, please contact us within 7 calendar days of receiving your product(s).
Contact lydia@digitalfoto.cn to apply for a return and refund.

We will process your return and refund application within one or two working days after receiving your email.

Refund Time
Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

Coupons and df Credit Refunds
After the order has been refunded, the coupons and df Credits will be refunded to your account and can be used again within the effective dates.

Bundle deals
For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.

Return Shipping

Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.

Replacement Policy

Replacement Policy

You can request our Replacement Service:
√ Within 15 calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
√ Within 15 calendar days of receiving the product if the product suffers performance failure.

Replacement Service will not be provided where:
× Service is requested more than 15 calendar days after receiving a product.
× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to df for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by df.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels or serial numbers show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to df 7 calendar days after replacement confirmation from df.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy.

Replacement Instructions

If you would like to replace products, please contact our After-Sales team at lydia@digitalfoto.cn within 15 calendar days of receiving the products.

Replacement Freight

df shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.

Maintenance Service

Warranty Service

You can apply for our product warranty service if there is a performance failure during the effective warranty period.

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